CASA and its members are committed to making responsible gambling an integral part of our daily operations at all our casinos throughout South Africa. To advance this goal, CASA members have agreed on a code of conduct which details how we fulfil this pledge.

The following are the relevant sections of the code:

COMMITMENT TO OUR CUSTOMERS

Responsible Gambling

• CASA members will make available brochures regarding responsible gambling and where to find assistance. These will be available and visible in gaming areas.
• CASAmembers will make available on their web sites information regarding responsible gambling and where to find professional help.
• CASA members will display in gaming areas signage bearing a toll-free problem gambling counselling line.
• CASA members will provide opportunities for customers to request in writing that they not be sent promotional mailings and for revocation of their privileges for specific casino services such as loyalty card promotions. In addition, each CASA member shall make reasonable efforts to honour a written request from any person that it not knowingly grant that person access to gaming activities at one or more of its properties.
• CASA members reserve the right to exclude a patron from gaming, without a request from the patron.
  Underage Gambling and Unattended Children in Casinos
• CASA members will make diligent efforts to prevent children from loitering in the gaming area of a casino.
• CASA members will communicate the legal age to gamble through appropriate signage and/or brochures.
• Employees working in relevant areas will receive training in appropriate procedures for dealing with unattended children, underage gambling, and the purchase and consumption of alcohol and tobacco by underage persons.
• Where, in the opinion of management, an unaccompanied child on the complex appears to be at risk, appropriate personnel will be contacted and remain with the child while reasonable steps are taken to locate the parent or responsible adult on property or by telephone. If efforts are unsuccessful, the unaccompanied child will be released to the care of an appropriate third party.

Alcohol

• CASA members will observe a responsible beverage service policy and not knowingly serve alcoholic beverages to an underage person.

Responsible Advertising

This code applies to the advertising and marketing of casino gaming by CASA member companies. It does not pertain to advertising and marketing that is primarily of hotels, restaurants and entertainment that are often associated with or operated by casinos. For the purposes of this code, and as reflected in the national regulations, advertising and marketing include radio and television ads broadcast off the premises, print, brochures, direct mail, billboard and internet promotions.

All casino advertising and marketing will:

• Be consistent with principles of dignity and integrity and subject to the jurisdictions in which it operates.
• Contain the NRGP’s responsible gambling message and the NRGP’s toll-free problem gambling counselling line.
• Reflect generally accepted contemporary standards of good taste.
• Make no false or misleading claims.
  Casino advertising and marketing materials will not:
• Degrade the image or status of persons of any ethnic or religious group or affiliation.
• Feature anyone who is or appears to be below the legal age participating in gaming.
• Contain claims or representations that gaming will guarantee an individual’s social, financial or personal success.
• Exhort gaming as a means of covering past financial losses.
• Be placed in media where most of the audience is reasonably expected to be below the legal age to participate in gaming.
• Imply or suggest any illegal activity of any kind.
• Be placed in media specifically oriented to children.
• Be placed at any venue where most of the audience is normally expected to be below the legal age to participate in gaming.

COMMITMENT TO THE PUBLIC

Funding the NRGP

• In terms of agreements reached at the SA Advisory Council on Responsible Gambling (SARGT), CASA members will continue to provide funding for the National Responsible Gambling Programme (NRGP)
• CASA members will use this research to identify the best practices for casinos to follow in order to promote responsible gambling.

Click here to download the code of conduct in PDF format.